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no TSA Pre-check when booking UA via LifeMiles

Discussion in 'questions. answers. conversations.' started by MarkM, May 26, 2018.

  1. MarkM

    MarkM Reader

    Anyone know how to get around this?

    Yesterday I booked an award ticket via LifeMiles on a United domestic flight. LifeMiles does not have a field online to enter in the Known Traveler/Pass ID #. So after I booked the ticket with LifeMiles, I called UA and asked the agent to enter in my Known Traveler # into each passengers record (even though UA has that info in our MP accounts.). I also asked the UA agent to switch my MP # out for the LifeMiles number that was showing up in the record. (What did it matter, I wasn't earning miles for these award tickets). The agent said she could not swap the #'s. My hope was that by having the MP # related to the record, all my Known Traveler info would flow thru to the boarding pass so that I'd get TSA Precheck (provided thru Global Entry.) When I printed my boarding pass this morning (for tomorrow's flight), no TSA Pre-check.

    Anyone know how to fix this for future bookings? Dozens of flights since Global Entry, never denied TSA Pre-check except for today.
  2. rickyw

    rickyw Well-Known Member

    Likes Received:
    If you bring the physical card with you, any agent at the check-in desk can manually add your number.

    It’s about the only use of the physical card yet!
  3. nomarkup

    nomarkup New Member

    Likes Received:
    When we got to the airport to check in, I went to the kiosk and it asked me if I had a KNOWN TRAVELER NUMBER, plus it let me remove the LifeMiles ff # and put in my MP #. That solved two problems. 1) now my boarding pass had TSA Pre-check, and 2) it moved me from boarding group 3 to group 2, consistent with my status.
    MidSouth Skier likes this.