ASK LUCKY (and each other)


Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

Anyone can post a question, but you'll get the most benefit from registering to join our forum. You'll be able to see when your question is answered, and like comments from other users.

This space is intended to be more of a community as well, so feel free to jump in and share tips!

Thanks for reading!

Best,
Ben

Inflight Experience / Seating American policy for taking seats

Discussion in 'questions. answers. conversations.' started by JTT, Oct 14, 2017.

  1. JTT

    JTT Reader

    I'm platinum exec with American. I had a boarding pass for a first class seat. It was an upgrade. I was going from Charlotte to Las Vegas yesterday afternoon. I was on a phone call near the gate throughout the boarding precess. When I went to board at the end of the process I was told my seat had been given away. "Oh well, not the end of the world," I thought. Then I got on the flight to see that my seat had been given to a uniformed gate agent type person. There were four people on the upgrade list and standbys still waiting. Is there a published policy that anyone knows about to address when seats can be taken from upgraded revenue customers for employees?
     
    #1
  2. rickyw

    rickyw Well-Known Member

    Messages:
    551
    Likes Received:
    284
    #2